“Technology for technology's sake” is a mindset that challenges every business today, but technology’s true calling is to enable and transform possiblities in the service of value and profit. The lessons in this collection clarify this vital distinction.
Serving Users and Customers
How To Listen To Users – Aime Achard, BCV - Banque Cantonale Vaudoise
The Power Of The Indian Consumer – Ravi Kant, Tata Motors
Using Technology To Get Closer To Your Customers – John Clarke, Nokia
Improving Customer Interaction & Satisfaction – Robert Fort, Virgin Entertainment Group
Smart Customer Service – K Vaman Kamath, ICICI Bank Limited
Using Technology To Maximize Customer Feedback – Anton Langeler, O'Neill Europe
User Buy-In Is Key To Successful Innovation – Bruce Winzar, Loddon Mallee Health Alliance & Bendigo Health Group
The Art of Managing A Global Online Community – Jimmy Wales, Wikipedia, Wikia Foundation
See Disruption As An Opportunity – Manoj Kohli, Bharti Airtel Limited
Build A Sense Of Community & Responsibility – Paul Jeffreys, University of Oxford
Changing A Culture To Create A New Market – John Abele, Boston Scientific
Creating A Unique Multi-Channel Customer Experience – Howard Lester, Williams-Sonoma
Working in Partnership
Look Outside For Innovation – Robert Fort, Virgin Entertainment Group
Leveraging Partners To Get Things Done – Donagh Herlihy, Avon
Realizing More Value From Your Partners – Michael Friis, Saab Group
Using Third Parties To Move Quickly – Anton Langeler, O'Neill Europe
Collaborating With Partners To Scale – Manoj Kohli, Bharti Airtel Limited
The Benefits Of Working With Local IT Providers – Bruce Winzar, Loddon Mallee Health Alliance & Bendigo Health Group
Managing The Data Deluge – Paul Jeffreys, University of Oxford
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The Role of the CIO
CIOs Execute The Strategy – John Clarke, Nokia
It’s Important That New Technologies Have A Champion – Irene Hrusovsky, EraGen
CIOs Should Collaborate In Business Strategy – Anton Langeler, O'Neill Europe
The Role Of The CIO – Robert Fort, Virgin Entertainment Group
The CIO's Role – Donagh Herlihy, Avon
CIOs Connect The Dots – Bruce Winzar, Loddon Mallee Health Alliance & Bendigo Health Group
Redefining Your Role As The CIO – Michael Friis, Saab Group
Tell Me Your Dream – Anton Langeler, O'Neill Europe
Business Executive First, Technology Executive Second – Joseph Eckroth, The Hertz Corporation
The Challenge Of The CIO – Aime Achard, BCV - Banque Cantonale Vaudoise
Aligning with the Business
There Are No IT Projects, Only Business Projects – Aime Achard, BCV - Banque Cantonale Vaudoise
Commercial Opportunities Should Guide Technology Development – Irene Hrusovsky, EraGen
IT Is Essential To Implement Strategy – Anton Langeler, O'Neill Europe
Technology Drives New Business Strategy – Joseph Eckroth, The Hertz Corporation
Present A Business Solution Not A Technology Solution – Donagh Herlihy, Avon
Communicating From A Business Perspective – Robert Fort, Virgin Entertainment Group
Adapting Kaizen To Improve Business Process – Michael Friis, Saab Group
Inspire IT Teams To Understand The Business – Bruce Winzar, Loddon Mallee Health Alliance & Bendigo Health Group
Building Teams
Aligning Your Team To A Common Vision – Robert Fort, Virgin Entertainment Group
Building A Team Of Talent – Joseph Eckroth, The Hertz Corporation
Seek Alignment Not Agreement – John Clarke, Nokia
The Cost Benefit Of Centers Of Excellence – Donagh Herlihy, Avon
The Need For Multi-Disciplinary Teams – Aime Achard, BCV - Banque Cantonale Vaudoise
The Changing IT Skills Mix – Paul Jeffreys, University of Oxford
Don't Talk In Problems, Only Solutions – Anton Langeler, O'Neill Europe
Delivering Value
The Opportunity To Be A Hero – Joseph Eckroth, The Hertz Corporation
Delivering Technology ROI – Robert Fort, Virgin Entertainment Group
Linking IT Change Programs To Profitability – Michael Friis, Saab Group
Intelligent Supply Chain – Dr. Victor K Fung, Li & Fung Group
Aggregating Technology Demand Within Your Network – Bruce Winzar, Loddon Mallee Health Alliance & Bendigo Health Group
Maximize The Impact Of Existing Solutions – Anton Langeler, O'Neill Europe
Justifying Technology Investment In These Challenging Times – Aime Achard, BCV - Banque Cantonale Vaudoise
Maximizing Productivity With Mobile Technology – John Clarke, Nokia
Standardize Practices Across Business Functions – Robert Herbold, Microsoft Corporation
Driving Change
Overcoming Fear Of Change – Robert Fort, Virgin Entertainment Group
Developing A Culture Of Speed – K Vaman Kamath, ICICI Bank Limited
Innovate To Disrupt An Industry – Ravi Kant, Tata Motors
Accessing New Markets Through Innovation – K Vaman Kamath, ICICI Bank Limited
Use IT For Innovation – Aime Achard, BCV - Banque Cantonale Vaudoise
Successfully Implementing New Technology – Clayton Christensen, Harvard Business School
Promote Technology Adoption – Paul Jeffreys, University of Oxford
See Barriers As Inspiration – Anton Langeler, O'Neill Europe
Delegate Responsibility In Order To Move With Speed – Robert Herbold, Microsoft Corporation
The Impact Of Technology – Sir Donald Cruickshank, London Stock Exchange
Avoid Rigid Thinking – Jimmy Wales, Wikipedia, Wikia Foundation
How IT Can Trigger A Business Innovation – Donagh Herlihy, Avon
Making The Case For Change – Michael Friis, Saab Group
Make Technology Simple To Adopt – John Clarke, Nokia
